Key passenger rights

Understand the essential rights that help protect a safe and comfortable journey.

Explore your rights

Quick travel guide

Get ready for each stage of your journey with our guidance.

Before travelling

Travel documents, online check-in, baggage and essential preparations.

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At the airport

Check-in, security, boarding, connections and available services.

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During the flight

Comfort, services, safety procedures and meals.

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At your destination

Arrival, customs, baggage and local transport.

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Frequently asked questions

A maioria das companhias aéreas permite até 7-10kg na bagagem de mão, com dimensões máximas de 55x40x20cm. Verifique sempre com sua companhia aérea específica.

Para voos dentro de Moçambique, o Bilhete de Identidade é suficiente. Passaporte é obrigatório apenas para voos internacionais.

Recomenda-se chegar ao aeroporto 2 horas antes para voos domésticos e 3 horas antes para voos internacionais.

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Passenger rights simulator

Find out which rights may apply in the event of a delay, cancellation or other disruption to your journey.

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Need to make a complaint?

Submit your complaint and track its progress online.

Submit a complaint

How the complaint process works

A transparent process to assess and handle your complaint.

1
Submission

Complete the online form with details of what happened.

2
Review

Our team reviews your complaint and supporting documents.

3
Referral

We refer the case to the airline concerned, when applicable.

4
Tracking

Track your case through the portal.

Start a complaint